TY  - BOOK
AU  - Goyal, Anita
TI  - Service Experience at Passport Seva Kendra: : Case Analysis
PY  - 2021///
CY  - India
PB  - Sage
KW  - QUALITY of service
KW  - PASSPORTS
KW  - CORPORATE websites
KW  - Case Analysis
N2  - All three incidences represent three different scenarios: normal passport category (Ridhima's daughter), senior citizen category (Mr Sharma) and Tatkaal category (Kaushal's daughter). One: parents with minor children (both case of Ridhima and Kaushal) and second: senior citizen (Mr. Sharma). SITUATION ANALYSIS Three Offer Types under the Same Service The case shares a bad service experience vis-à-vis two good service experiences for the same passport issuance services. Later in the evening, Ridhima met her neighbour's father, Mr Sharma, a 78-year-old retired government employee
UR  - https://journals.sagepub.com/doi/pdf/10.1177/02560909211065386
ER  -