TY  - GEN
AU  - Rogers Carl R
TI  - Active Listening 
SN  - 9781953450241
U1  - 150 
PY  - 2021///
CY  - USA
PB  - Mockingbird Press
N2  - Active listening does not necessarily mean long sessions spent listening to grievances, personal or
otherwise. It is simply a way of approaching those problems which arise out of the usual day-to-day
events of any job.
To be effective, active listening must be firmly grounded in the basic attitudes of the user. We cannot
employ it as a technique if our fundamental attitudes are in conflict with its basic concepts. If we try, our
behavior will be empty and sterile, and our associates will be quick to recognize this. Until we can
demonstrate a spirit which genuinely respects the potential worth of the individual, which considers his
sights and trusts his capacity for sell-direction, we cannot begin to be effective listeners
ER  -