TY  - BOOK
AU  - Jauhari, Vinnie
AU  - Venkatesh, Umashankar
TI  - Readings in Services Management
SN  - 8190238116
U1  - 658 
PY  - 2005///
CY  - Gurgaon
PB  - Institute for International Management and Technology
KW  - Services Management
ER  -