TY  - GEN
AU  - Goetsch, David L.
AU  - Davis, Stanley
AU  - Mukherjee, Jaydeep
TI  - Effective Customer Service: Ten Steps for Technical Professions
SN  - 9788131785928
U1  - 658.8 
PY  - 2012///
CY  - Delhi
PB  - Pearson India Education Services Pvt.Ltd 
KW  - Customer Service
ER  -