TY  - BOOK
AU  - Roberts-Phelps Graham
TI  - Customer Relationship Management 
SN  - 9781854181145
U1  - 658.8 
PY  - 2001///
CY  - Great Britain
PB  - Hawksmere
KW  - CRM
KW  - Customer Relationship Management
KW  - Customer Satisfaction
ER  -