TY  - BOOK
AU  - Johnston, Robert
AU  - Clark, Graham
AU  - Shulver, Michael
TI  - Service Operations Management : Improving Service Delivery
SN  - 9789386873309
U1  - 658.4034 
PY  - 2018///
CY  - Noida
PB  - Pearson
KW  - Operations Managers
KW  - Service Strategy
KW  - Managing Service
ER  -