TY  - BOOK
AU  - Heskett, James L.
AU  - Schlesinger, Leonard A.
AU  - Sasser, W. Earl
TI  - What Great Service Leaders Know and Do
SN  - 9781626568136
U1  - 658.8 
PY  - 2015///
CY  - California
PB  - Collins Business
KW  - Service industries--Management
KW  - Customer services
KW  - Leadership	
ER  -