TY  - BOOK
AU  - Dana, Daniel
TI  - Conflict Resolution: mediation tools for everyday worklife
SN  - 9780071364317
U1  - 658.3 
PY  - 2001///
CY  - New Delhi
PB  - McGraw-Hill
KW  - Conflict Management
KW  - Mediation
KW  - Interpersonal Conflict
ER  -