TY  - BOOK
AU  - Lilley, Roy 
TI  - Dealing with Difficult People
SN  - 9780749466947
U1  - 658 
PY  - 2013///
CY  - Mumbai
PB  - KoganPage 
KW  - Psychology Industrial
KW  - Interpersonal conflict
KW  - Problem employees
ER  -