TY  - BOOK
AU  - Harvard Business Review 
TI  - Difficult Conversations: craft a clear message, manage emotions, focus on a solution
SN  - 9781633690783
U1  - 651.7 
PY  - 2016///
CY  - Boston
PB  - Harvard Business Review Press
KW  - Business communication
KW  - Interpersonal communication
ER  -