TY  - BOOK
AU  - Jeston John
AU  - Neils Johan
TI  - Business Process Management : Practical Guidelines to Successful Implementations
SN  - 9788131220405
U1  - 001.64 
PY  - 2009///
CY  - Delhi
PB  - Butterworth-Heinemann
KW  - BPM Technology, Project Management, Process Management
KW  - Information Technology
ER  -