TY  - BOOK
AU  - Blanchard, Ken 
AU  - Ballard, Jim
AU  - Finch, Fred
TI  - Customer Mania
SN  - 9788172236243
U1  - 658.8 
PY  - 2004///
CY  - London
PB  - Harpercollins
KW  - Leadership
KW  - Customer
ER  -