TY  - BOOK
AU  - Belding,Shaun
ED  - ebrary, Inc.
TI  - Winning with the caller from hell: a survival guide for doing business on the telephone 
AV  - HF5541.T4 B45 2005eb
PY  - 2005///
CY  - Toronto
PB  - ECW Press
KW  - Telephone in business
KW  - Telephone etiquette
KW  - Electronic books
KW  - local
N1  - Electronic reproduction; Palo Alto, Calif.; ebrary; 2009; Available via World Wide Web; Access may be limited to ebrary affiliated libraries
UR  - http://site.ebrary.com/lib/welingkar/Doc?id=10257166
ER  -