TY - BOOK AU - Mastracci,Sharon H. AU - Guy,Mary E. AU - Newman,Meredith A. ED - ebrary, Inc. TI - Emotional labor and crisis response: working on the razor's edge AV - HD5713.6.U54 M37 2012eb U1 - 363.34068/1 22 PY - 2012/// CY - Armonk, N.Y. PB - M.E. Sharpe KW - Public service employment KW - United States KW - Psychological aspects KW - Crisis management KW - Electronic books KW - local N1 - Includes bibliographical references and index; Emotional labor as public good and the state as harbor of refuge -- A blind spot in public administration theory--but not in practice -- Human capital issues -- Communicating competence and cultivating trust -- Who gets the blame? Who gets the credit? Government responsiveness and accountability -- Of the people : legitimacy, representativeness, and the difference that gender makes -- Professional standards and discretion in crisis response -- Reflections on the why, how, and what of emotional labor; Electronic reproduction; Palo Alto, Calif.; ebrary; 2011; Available via World Wide Web; Access may be limited to ebrary affiliated libraries UR - http://site.ebrary.com/lib/welingkar/Doc?id=10498103 ER -