TY  - BOOK
AU  - Mastracci,Sharon H.
AU  - Guy,Mary E.
AU  - Newman,Meredith A.
ED  - ebrary, Inc.
TI  - Emotional labor and crisis response: working on the razor's edge 
AV  - HD5713.6.U54 M37 2012eb
U1  - 363.34068/1 22
PY  - 2012///
CY  - Armonk, N.Y.
PB  - M.E. Sharpe
KW  - Public service employment
KW  - United States
KW  - Psychological aspects
KW  - Crisis management
KW  - Electronic books
KW  - local
N1  - Includes bibliographical references and index; Emotional labor as public good and the state as harbor of refuge -- A blind spot in public administration theory--but not in practice -- Human capital issues -- Communicating competence and cultivating trust -- Who gets the blame? Who gets the credit? Government responsiveness and accountability -- Of the people : legitimacy, representativeness, and the difference that gender makes -- Professional standards and discretion in crisis response -- Reflections on the why, how, and what of emotional labor; Electronic reproduction; Palo Alto, Calif.; ebrary; 2011; Available via World Wide Web; Access may be limited to ebrary affiliated libraries
UR  - http://site.ebrary.com/lib/welingkar/Doc?id=10498103
ER  -