TY  - BOOK
AU  - Lowenstein,Michael W.
TI  - The customer advocate and the customer saboteur: linking social word-of-mouth, brand impression, and stakeholder behavior 
AV  - HF5415.5 .L685 2011eb
U1  - 658.8/12 22
PY  - 2011///
CY  - Milwaukee, Wisconsin
PB  - ASQ Quality Press
KW  - Customer loyalty
KW  - Customer services
KW  - Customer relations
KW  - Electronic books
N1  - Includes bibliographical references (pages 337-347) and index
UR  - http://site.ebrary.com/lib/welingkar/Doc?id=10929636
ER  -