TY - BOOK AU - Lowenstein,Michael W. TI - The customer advocate and the customer saboteur: linking social word-of-mouth, brand impression, and stakeholder behavior AV - HF5415.5 .L685 2011eb U1 - 658.8/12 22 PY - 2011/// CY - Milwaukee, Wisconsin PB - ASQ Quality Press KW - Customer loyalty KW - Customer services KW - Customer relations KW - Electronic books N1 - Includes bibliographical references (pages 337-347) and index UR - http://site.ebrary.com/lib/welingkar/Doc?id=10929636 ER -