TY  - BOOK
AU  - Goldstein,Sheldon D.
TI  - Superior customer satisfaction and loyalty: engaging customers to drive performance 
AV  - HF5415.335 .G65 2009eb
U1  - 658.8/12 22
PY  - 2009///
CY  - Milwaukee, Wisconsin
PB  - ASQ Quality Press
KW  - Consumer satisfaction
KW  - Customer loyalty
KW  - Customer relations
KW  - Electronic books
N1  - Includes bibliographical references and index
UR  - http://site.ebrary.com/lib/welingkar/Doc?id=10929632
ER  -