TY  - BOOK
AU  - Cianfrani,Charles A.
AU  - West,Jack
AU  - Cianfrani,Charles A.
TI  - Cracking the case of ISO 9001:2008 for service: a simple guide to implementing quality management in service organizations 
AV  - TS156 .C73 2009eb
U1  - 658.4/013 22
PY  - 2009///
CY  - Milwaukee, Wisconsin
PB  - ASQ Quality Press
KW  - Quality control
KW  - Standards
KW  - ISO 9001 Standard
KW  - Electronic books
N1  - Originally published under title: Cracking the case of ISO 9001:2000 for service; Includes bibliographical references and index
UR  - http://site.ebrary.com/lib/welingkar/Doc?id=10929608
ER  -