TY  - BOOK
AU  - Okes,Duke
TI  - Performance metrics: the levers for process management 
AV  - HF5549.5 .O347 2013eb
U1  - 658.4013 23
PY  - 2013///
CY  - Milwaukee, Wisconsin
PB  - ASQ Quality Press
KW  - Performance
KW  - Evaluation
KW  - Performance technology
KW  - Organizational effectiveness
KW  - Workflow
KW  - Management
KW  - Electronic books
N1  - Includes bibliographical references and index
UR  - http://site.ebrary.com/lib/welingkar/Doc?id=10929558
ER  -