TY  - BOOK
AU  - Harvey,Jean
TI  - Complex service delivery processes: strategy to operations 
AV  - HD9980.5 .H375 2010eb
U1  - 658 22
PY  - 2010///
CY  - Milwaukee, Wisconsin
PB  - ASQ Quality Press
KW  - Service industries
KW  - Management
KW  - Organizational effectiveness
KW  - Industrial efficiency
KW  - Business planning
KW  - Electronic books
N1  - Includes bibliographical references and index; Toward value and strategic advantage through rigorous execution -- The nature of value -- The nature of processes -- Think globally, act locally -- Professional service delivery processes -- Managing a process -- Connecting value to processes : the techniques -- The learning cycle and the kaizen event -- Doing things better : improving an existing process -- Doing things right the first time : designing a process that works -- The approaches to and practice of continuous improvement -- Personal processes : wellness and the one-person business
UR  - http://site.ebrary.com/lib/welingkar/Doc?id=10929542
ER  -