TY - BOOK AU - Kanji,Gopal K. ED - ebrary, Inc. TI - Measuring business excellence T2 - Routledge advances in management and business studies AV - HD62.15 .K364 2002eb U1 - 658.4/013 21 PY - 2002/// CY - London PB - Routledge KW - Total quality management KW - Evaluation KW - Industrial management KW - Industrial productivity KW - Organizational effectiveness KW - Electronic books KW - local N1 - Includes bibliographical references and index; Electronic reproduction; Palo Alto, Calif.; ebrary; 2013; Available via World Wide Web; Access may be limited to ebrary affiliated libraries UR - http://site.ebrary.com/lib/welingkar/Doc?id=10016921 ER -