TY - BOOK AU - Hartley,Peter AU - Bruckmann,Clive G. ED - ebrary, Inc. TI - Business communication AV - HF5718 .H2915 2002eb U1 - 658.4/5 21 PY - 2002/// CY - London, New York PB - Routledge KW - Business communication KW - Electronic books KW - local N1 - Includes bibliographical references (p. 354-370) and index; Electronic reproduction; Palo Alto, Calif.; ebrary; 2013; Available via World Wide Web; Access may be limited to ebrary affiliated libraries UR - http://site.ebrary.com/lib/welingkar/Doc?id=10016928 ER -