TY  - BOOK
AU  - D'Ausilio,Rosanne
ED  - ebrary, Inc.
TI  - Wake up your call center: how to be a better call center agent 
T2  - Customer access management
AV  - HF5415.5 .D19 2005eb
U1  - 658.8/12 21
PY  - 2005///
CY  - West Lafayette, Ind.
PB  - Ichor Business Books
KW  - Customer services
KW  - Management
KW  - Call centers
KW  - Electronic books
KW  - local
N1  - Includes bibliographical references (p. 138-140) and index; Electronic reproduction; Palo Alto, Calif.; ebrary; 2009; Available via World Wide Web; Access may be limited to ebrary affiliated libraries
UR  - http://site.ebrary.com/lib/welingkar/Doc?id=10091257
ER  -