TY  - BOOK
AU  - G�ung�or,H�useyin
ED  - ebrary, Inc.
TI  - Observing and registering emotional satisfaction of customer contacts: for customer satisfaction & loyalty 
AV  - HE8788 .G86 2007eb
PY  - 2007///
CY  - Amsterdam
PB  - Vossiuspers UvA
KW  - Call centers
KW  - Customer relations
KW  - Electronic books
KW  - local
N1  - Includes bibliographical references; pt. 1. Conceptual model, literature review and research questions -- pt. 2. ESCC surveys & results; Electronic reproduction; Palo Alto, Calif.; ebrary; 2009; Available via World Wide Web; Access may be limited to ebrary affiliated libraries
UR  - http://site.ebrary.com/lib/welingkar/Doc?id=10302776
ER  -