TY  - BOOK
AU  - Kandampully,Jay
AU  - Fisk,Raymond P.
ED  - ebrary, Inc.
TI  - New service paradigms: AMA SERVSIG Conference 2003 
T2  - Managing service quality
AV  - HF5415.5 .N49 2004eb
PY  - 2004///
CY  - [Bradford, England]
PB  - Emerald Group Pub.
KW  - Customer services
KW  - Customer relations
KW  - Electronic books
KW  - local
N1  - Electronic reproduction; Palo Alto, Calif.; ebrary; 2009; Available via World Wide Web; Access may be limited to ebrary affiliated libraries
UR  - http://site.ebrary.com/lib/welingkar/Doc?id=10058588
ER  -