TY  - BOOK
AU  - Zemke,Ron
ED  - ebrary, Inc.
TI  - Delivering knock your socks off service
T2  - Performance research associates
AV  - HF5415.5 .A52 2003eb
U1  - 658.812 21
PY  - 2003///
CY  - New York, London
PB  - AMACOM, McGraw-Hill
KW  - Customer services
KW  - Marketing
KW  - Electronic books
KW  - local
N1  - Rev. ed. of: Delivering knock your socks off service / Kristin Anderson, Ron Zemke, 1998; Electronic reproduction; Palo Alto, Calif.; ebrary; 2009; Available via World Wide Web; Access may be limited to ebrary affiliated libraries
UR  - http://site.ebrary.com/lib/welingkar/Doc?id=10020625
ER  -