TY - BOOK AU - Gargiulo,Terrence L. ED - ebrary, Inc. TI - The strategic use of stories in organizational communication and learning AV - HD30.3 .G365 2005eb U1 - 658.3 22 PY - 2005/// CY - Armonk, N.Y. PB - M.E. Sharpe KW - Communication in organizations KW - Organizational learning KW - Storytelling KW - Social aspects KW - Psychological aspects KW - Executives KW - United States KW - Interviews KW - Electronic books KW - local N1 - Includes bibliographical references (p. 237-241) and index; Frameworks: Introduction -- A working model of stories -- Organizational communication-broadcasting signals -- Case study- Dreyer's Ice Cream -- Organizational learning-building bridges -- Case studies-DTE Energy & Jeff Bukantz -- Interviews: Introduction to the interviews -- Interview with Bernice Moore-CTB/McGraw Hill -- Interview with Robert Kraska-DTE Energy -- Interview with Sherrie Cornett-Dreyer's Ice Cream -- Interview with Marty Fischer-Starbucks Coffee -- Interview with Father Marus-Woodside Priory School -- Competency map: Introduction to the competency map -- The core -- Process ring -- Interaction ring -- Summary -- Appendix -- Appendix A-Folk tale illustrating principles of active listening; Electronic reproduction; Palo Alto, Calif.; ebrary; 2013; Available via World Wide Web; Access may be limited to ebrary affiliated libraries UR - http://site.ebrary.com/lib/welingkar/Doc?id=10178055 ER -