TY - BOOK AU - Evardsson,Bo AU - Gustafsson,Anders ED - ebrary, Inc. TI - QUIS 9 symposium: service excellence in management T2 - Managing service quality an international journal AV - HF5415.5 .Q857 2005eb PY - 2005/// CY - Bradford, England PB - Emerald Group Publishing KW - Customer services KW - Management KW - Service industries KW - Electronic books KW - local N1 - Electronic reproduction; Palo Alto, Calif.; ebrary; 2009; Available via World Wide Web; Access may be limited to ebrary affiliated libraries UR - http://site.ebrary.com/lib/welingkar/Doc?id=10085640 ER -