TY  - BOOK
AU  - Evardsson,Bo
AU  - Gustafsson,Anders
ED  - ebrary, Inc.
TI  - QUIS 9 symposium: service excellence in management 
T2  - Managing service quality an international journal
AV  - HF5415.5 .Q857 2005eb
PY  - 2005///
CY  - Bradford, England
PB  - Emerald Group Publishing
KW  - Customer services
KW  - Management
KW  - Service industries
KW  - Electronic books
KW  - local
N1  - Electronic reproduction; Palo Alto, Calif.; ebrary; 2009; Available via World Wide Web; Access may be limited to ebrary affiliated libraries
UR  - http://site.ebrary.com/lib/welingkar/Doc?id=10085640
ER  -