TY - BOOK AU - Jarrar,Yasar ED - ebrary, Inc. TI - Performance measurement in the 21st century: from performance measurement to performance management T2 - Business Process Management Journal. No. 5 AV - TS155 .P47 2004eb PY - 2004/// CY - Bradford, England PB - Emerald Group Publishing KW - Production management KW - Product management KW - Electronic books KW - local N1 - Electronic reproduction; Palo Alto, Calif.; ebrary; 2009; Available via World Wide Web; Access may be limited to ebrary affiliated libraries UR - http://site.ebrary.com/lib/welingkar/Doc?id=10067133 ER -