TY - BOOK AU - Capelle,Ronald G. TI - Optimizing organization design: a proven approach to enhance financial performance, customer satisfaction and employee engagement SN - 9781118763827 (e-book) AV - HD58.8 .C37 2014eb U1 - 658.4 23 PY - 2014///] CY - San Francisco PB - Jossey Bass KW - Business enterprises KW - Finance KW - Business planning KW - Customer relations KW - Employees KW - Attitudes KW - Organizational change KW - Electronic books N1 - Includes bibliographical references and index UR - http://site.ebrary.com/lib/welingkar/Doc?id=10793748 ER -