TY  - BOOK
AU  - Edvardsson,Bo
ED  - ebrary, Inc.
TI  - Involving customers in new service development
T2  - Series on technology management
AV  - HF5415.153 .I586 2006eb
U1  - 658.5/75 22
PY  - 2006///
CY  - London, Hackensack, NJ, London
PB  - Imperial College Press, Distributed by World Scientific Publishing Co.
KW  - New products
KW  - Management
KW  - Customer relations
KW  - Service industries
KW  - Creative ability in business
KW  - Electronic books
KW  - local
N1  - Includes bibliographical references and index; Electronic reproduction; Palo Alto, Calif.; ebrary; 2013; Available via World Wide Web; Access may be limited to ebrary affiliated libraries
UR  - http://site.ebrary.com/lib/welingkar/Doc?id=10699098
ER  -