TY - BOOK AU - Guerra-L�opez,Ingrid ED - ebrary, Inc. TI - Evaluating impact: evaluation and continual improvement for performance improvement practitioners T2 - Defining and delivering successful professional practice -- HTP in action series AV - HD58.9 .G84 2007eb U1 - 658.3/14 22 PY - 2007/// CY - Amherst, Mass. PB - HDR Press KW - Organizational effectiveness KW - Performance KW - Employees KW - Training of KW - Evaluation KW - Electronic books KW - local N1 - Includes bibliographical references (p. [161]-167); Electronic reproduction; Palo Alto, Calif.; ebrary; 2013; Available via World Wide Web; Access may be limited to ebrary affiliated libraries UR - http://site.ebrary.com/lib/welingkar/Doc?id=10379739 ER -