TY  - BOOK
AU  - Thomas,Bill
AU  - Tobe,Jeff
ED  - ebrary, Inc.
TI  - Anticipate: know what your customers want before they do 
AV  - HF5415.5 .T63 2013eb
U1  - 658.8/342 23
PY  - 2013///
CY  - Hoboken, N.J.
PB  - John Wiley & Sons
KW  - Customer relations
KW  - Strategic planning
KW  - Electronic books
KW  - local
N1  - Includes bibliographical references and index; Strategy: creating and destroying customer value -- Doing the right things for the wrong reasons -- Not all customers are good customers -- When customers speak who hears them? -- Input is vital but involvement multiplies the value -- It takes two -- Customer focus is a process, not an event -- Culture, the soft stuff is the hard stuff -- Managing change, performance & talent -- Leveraging your culture and value chain; Electronic reproduction; Palo Alto, Calif.; ebrary; 2011; Available via World Wide Web; Access may be limited to ebrary affiliated libraries
UR  - http://site.ebrary.com/lib/welingkar/Doc?id=10615072
ER  -