TY  - BOOK
AU  - Anton,Jon
AU  - Bapat,Vivek
AU  - Hall,Bill
ED  - ebrary, Inc.
TI  - Call center performance enhancement using simulation and modeling
T2  - Customer access management
AV  - HE8788 .A57 1999eb
U1  - 658.8/12 21
PY  - 1999///
CY  - West Lafayette, Ind.
PB  - Ichor Business Books
KW  - Call centers
KW  - Electronic books
KW  - local
N1  - Includes bibliographical references and index; Electronic reproduction; Palo Alto, Calif.; ebrary; 2013; Available via World Wide Web; Access may be limited to ebrary affiliated libraries
UR  - http://site.ebrary.com/lib/welingkar/Doc?id=10106693
ER  -