TY  - BOOK
AU  - Scott,Dru
ED  - ebrary, Inc.
TI  - Customer satisfaction: practical tools for building important relationships 
T2  - A fifty-minute series book
AV  - HF5415.335 .S38 2000eb
U1  - 658.8/343 22
PY  - 2000///
CY  - Menlo Park, Calif.
PB  - Crisp Publications
KW  - Consumer satisfaction
KW  - Customer relations
KW  - Electronic books
KW  - local
N1  - Includes bibliographical references; Electronic reproduction; Palo Alto, Calif.; ebrary; 2013; Available via World Wide Web; Access may be limited to ebrary affiliated libraries
UR  - http://site.ebrary.com/lib/welingkar/Doc?id=10060449
ER  -