TY - BOOK AU - Scott,Dru ED - ebrary, Inc. TI - Customer satisfaction: practical tools for building important relationships T2 - A fifty-minute series book AV - HF5415.335 .S38 2000eb U1 - 658.8/343 22 PY - 2000/// CY - Menlo Park, Calif. PB - Crisp Publications KW - Consumer satisfaction KW - Customer relations KW - Electronic books KW - local N1 - Includes bibliographical references; Electronic reproduction; Palo Alto, Calif.; ebrary; 2013; Available via World Wide Web; Access may be limited to ebrary affiliated libraries UR - http://site.ebrary.com/lib/welingkar/Doc?id=10060449 ER -