TY  - BOOK
AU  - Tuominen,Kari
AU  - Malmberg,Lasse
AU  - Rampersad,Hubert K.
TI  - Total performance scorecard: self-assessment work book : 40 searching questions and contrasting pairs of examples : what separates the successful from the average? 
T2  - Development models series
AV  - HD62.15 .T86 2013eb
PY  - 2013///
CY  - [Turku, Finland]
PB  - Benchmarking Ltd.
KW  - Total quality management
KW  - Performance
KW  - Measurement
KW  - Electronic books
N1  - "Baldrige 2013-2014."
UR  - http://site.ebrary.com/lib/welingkar/Doc?id=10754841
ER  -