TY  - BOOK
AU  - Bergman Bo
AU  - Klefsjo Bengt
TI  - Quality from Customer Needs to Customer Satisfaction
SN  - 8188689475
U1  - 658.562 
PY  - 2006///
CY  - New Delhi
PB  - Overseas Press
KW  - Research, Quality, Customer Needs, Customer Satisfaction
KW  - Operations Management
ER  -