TY  - BOOK
AU  - Tuominen,Kari
TI  - Process management excellence criteria: self-assessment work book : 34 probing questions and contrasting pairs of examples : what separates the successful from the average? 
T2  - Excellence frameworks series
AV  - HB31 .T86 2013eb
PY  - 2013///
CY  - [Turku, Finland]
PB  - Benchmarking Ltd.
KW  - Industrial management
KW  - Problems, exercises, etc
KW  - Electronic books
N1  - "Baldrige 2013-2014"
UR  - http://site.ebrary.com/lib/welingkar/Doc?id=10754731
ER  -