TY  - BOOK
AU  - Tuominen,Kari
AU  - Laamanen,Kai
AU  - Moisio,Jussi
TI  - Managing processes in your professional service enterprise: self-assessment work book : 38 probing questions and contrasting pairs of examples 
T2  - Entrepreneurship series
AV  - HD62.15 .T86 2012eb
PY  - 2012///
CY  - [Turku, Finland]
PB  - Benchmarking Ltd.
KW  - Industrial management
KW  - Problems, exercises, etc
KW  - Total quality management
KW  - Electronic books
N1  - "EFQM 2013/ISO 9001."
UR  - http://site.ebrary.com/lib/welingkar/Doc?id=10754655
ER  -