TY - BOOK AU - Hill,Darren AU - Hill,Alison AU - Richardson,Sean ED - ebrary, Inc. TI - Dealing with the tough stuff: how to achieve results from crucial conversations AV - HD30.3 .H55 2012eb PY - 2012/// CY - Milton, Qld. PB - Jossey-Bass KW - Communication in management KW - Business communication KW - Electronic books KW - local N1 - Includes index; Electronic reproduction; Palo Alto, Calif.; ebrary; 2011; Available via World Wide Web; Access may be limited to ebrary affiliated libraries UR - http://site.ebrary.com/lib/welingkar/Doc?id=10542601 ER -