TY  - BOOK
AU  - Mellouk,Abdelhamid
AU  - Cuadra-Sanchez,Antonio
TI  - Quality of experience engineering for customer added value services: from evaluation to monitoring 
T2  - Networks and Telecommunications Series
AV  - HF5415.5 .Q355 2014eb
U1  - 658.812 23
PY  - 2014///
CY  - London, England, Hoboken, New Jersey
PB  - ISTE, Wiley
KW  - Customer services
KW  - Management
KW  - Quality control
KW  - Total quality management
KW  - Data processing
KW  - Electronic books
N1  - Includes bibliographical references at the end of each chapters and index
UR  - http://site.ebrary.com/lib/welingkar/Doc?id=10892210
ER  -