TY - BOOK AU - Clark,Paul ED - ebrary, Inc. TI - Stormy skies: airlines in crisis AV - HE9761.1 .C55 2010eb U1 - 387.7 22 PY - 2010/// CY - Burlington, VT PB - Ashgate KW - Airlines KW - Customer services KW - Electronic books KW - local N1 - Includes index; Electronic reproduction; Palo Alto, Calif.; ebrary; 2010; Available via World Wide Web; Access may be limited to ebrary affiliated libraries UR - http://site.ebrary.com/lib/welingkar/Doc?id=10406814 ER -