TY  - BOOK
AU  - Szwarc,Paul
ED  - ebrary, Inc.
TI  - Researching customer satisfaction & loyalty: how to find out what people really think 
T2  - Market research in practice series
AV  - HF5415.525 .S99 2005eb
U1  - 658.8343 22
PY  - 2005///
CY  - London
PB  - Kogan Page
KW  - Consumer satisfaction
KW  - Customer loyalty
KW  - Electronic books
KW  - local
N1  - Electronic reproduction; Palo Alto, Calif.; ebrary; 2009; Available via World Wide Web; Access may be limited to ebrary affiliated libraries
UR  - http://site.ebrary.com/lib/welingkar/Doc?id=10096176
ER  -