TY  - BOOK
AU  - Laws,Eric
ED  - ebrary, Inc.
TI  - Improving tourism and hospitality services
AV  - G155.A1 L385 2004eb
U1  - 910/.68 22
PY  - 2004///
CY  - Cambridge, MA
PB  - Cabi Pub.
KW  - Consumer satisfaction
KW  - Hospitality industry
KW  - Tourism
KW  - Electronic books
KW  - local
N1  - Includes bibliographical references and index; Electronic reproduction; Palo Alto, Calif.; ebrary; 2009; Available via World Wide Web; Access may be limited to ebrary affiliated libraries
UR  - http://site.ebrary.com/lib/welingkar/Doc?id=10073615
ER  -