TY  - BOOK
AU  - Alexander James A
AU  - Hordes Mark W
TI  - S-Business : Reinventing the Services Organization
SN  - 8177224565
U1  - 658 
PY  - 2006///
CY  - New York
PB  - Biztantra
KW  - Services Organization, Research, Success
KW  - General Management
ER  -