TY - BOOK AU - Alvarez-Galvan,Jose-Luis ED - ebrary, Inc. TI - Outsourcing and service work in the new economy: the case of call centres in Mexico City AV - HD3861.M6 A483 2012eb PY - 2012/// CY - Newcastle upon Tyne PB - Cambridge Scholars Publishing KW - Contracting out KW - Mexico KW - Mexico City KW - Call centers KW - Employees KW - Personnel management KW - Mexico City (Mexico) KW - Commercial policy KW - Electronic books KW - local N1 - Electronic reproduction; Palo Alto, Calif.; ebrary; 2013; Available via World Wide Web; Access may be limited to ebrary affiliated libraries UR - http://site.ebrary.com/lib/welingkar/Doc?id=10677213 ER -