TY  - BOOK
AU  - Raines,Susan S.
ED  - ebrary, Inc.
TI  - Conflict management for managers: resolving workplace, client, and policy disputes 
T2  - The Jossey-Bass business & management series
AV  - HD42 .R35 2013eb
U1  - 658.4/053 23
PY  - 2013///
CY  - San Francisco
PB  - Jossey-Bass
KW  - Conflict management
KW  - Interpersonal relations
KW  - Personnel management
KW  - Psychological aspects
KW  - Customer relations
KW  - Case studies
KW  - Electronic books
KW  - local
N1  - Includes bibliographical references and index; Conflict management knowledge and skills -- Manager know thyself -- Theory to practice : the root causes and cures of conflict -- The power of negotiation : essential concepts and skills -- The alternative dispute resolution process continuum -- Preventing and resolving internal conflict -- Causes and cures for employee turnover -- Building successful teams and organizations -- Conflict management in unionized environments -- Designing disputing systems for organizations -- Preventing and resolving external conflicts -- Prevention and resolution of conflicts with clients, customers, and vendors -- Case studies of organizational success through exemplary customer conflict management -- Collaboration and conflict management between regulators and the regulated -- Public policy decision making and collaboration -- Designing and facilitating effective large-group processes; Electronic reproduction; Palo Alto, Calif.; ebrary; 2013; Available via World Wide Web; Access may be limited to ebrary affiliated libraries
UR  - http://site.ebrary.com/lib/welingkar/Doc?id=10641846
ER  -