TY  - BOOK
AU  - Hull,Frank M.
AU  - Tidd,Joseph
ED  - ebrary, Inc.
TI  - Service innovation: organizational responses to technological opportunities & market imperatives 
T2  - Series on technology management
AV  - HD9980.5 .S47 2003eb
PY  - 2003///
CY  - London
PB  - Imperial College Press
KW  - Customer services
KW  - Technological innovations
KW  - Service industries
KW  - Electronic books
KW  - local
N1  - Includes bibliographical references (p. 391-427) and index; Electronic reproduction; Palo Alto, Calif.; ebrary; 2011; Available via World Wide Web; Access may be limited to ebrary affiliated libraries
UR  - http://site.ebrary.com/lib/welingkar/Doc?id=10255866
ER  -