TY  - GEN
AU  - Besterfield, Dale H.
TI  - Total Quality Management
SN  - 9789332534452
U1  - 658.562 
PY  - 2015///
CY  - Delhi
PB  - Dorling Kindersley (India) Pvt. Ltd.
KW  - Quality Management, Total Quality Management, TQM
ER  -