TY  - BOOK
AU  - Fjermestad Jerry Ed.
AU  - Romano Nicholas C Ed.
TI  - Electronic Customer Relationship Management
SN  - 9788120329942
U1  - 658.8 
PY  - 2009///
CY  - New Delhi
PB  - PHI Learning 
KW  - Marekting Management, CRM
ER  -