TY  - BOOK
AU  - Conlow, Rick
AU  - Watsabaugh, Dough
TI  - Handling Difficult People and Situations 
SN  - 9788130918204
U1  - 658.3 
PY  - 2011///
CY  - Mumbai
PB  - Viva Books 
KW  - Difficult People
KW  - Difficult Customer
ER  -